Freight forwarder software has advanced rapidly in recent years. It now uses the power of AI to automate many once time-consuming rote tasks. This efficiency enhancemnent allows freight forwarders to reduce expenses and reassign employees to more productive work. It also integrates with customers’ computer systems, allowing them to do everything from tracking shipments to paying invoices right from their own terminals. Data analytics provides key business insights never before available.
With the industry moving toward advanced software, freight forwarders need it to compete.
New freight forwarding software requires a significant implementation process. A strong implementation process allows freight forwarders to maximize the benefits of advanced freight forwarder software.
A successful implementation requires the following 5 elements:
Selecting an Excellent Internal Project Manager
When freight forwarders implement new software programs, it is essential they assign an internal employee as project manager. This role requires a tech-savvy person who is a responsible, hard-working, and dedicated team player.
Leadership skills are also important. The project manager must get the whole team on the same page, address setbacks, and coach employees who possess limited technical skills.
The project manager must also know how to train the team effectively. This requires someone with great presentation skills, organizational ability, and patience.
The project manager position also requires solid communication skills. In addition to internal communication, the project manager also serves as the main point of contact with the vendor and must facilitate accurate communication between internal and external teams.
Selecting the Implementation Management Team
Once you have found your project manager, you will need to field the implementation management team. The team members need to interact with the project manager and each other. Important activities can be assigned based on each team member’s skills and availability. Members must be able to remain involved with the project on a regular basis.
Establishing Value for Stakeholders
Often, freight forwarders face skepticism from stakeholders who fail to understand the transformational power of new freight forwarder software systems. Today’s cutting-edge technology automates many formerly time-consuming tasks, freeing employees from rote work, so they can concentrate on increasing profitability. In addition, new analytics guide senior management in making critical decisions. Customers benefit because they can integrate their systems with their freight forwarder’s, allowing them to monitor shipments and manage their accounts online.
By showing the stakeholders the value of the software upfront, you gain their support for the implementation.
Planning the Implementation
Successful implementations require a step-by-step plan. This plan must address each part of the process. Most importantly, the plan must introduce the software effectively without causing any business disruptions.
Scheduling an Initial Training Session
Early in the process, schedule an initial training session that involves all areas of the business. You will probably need to meet with various stakeholders to determine goals and determine integration stages. These meetings are a great time to provide initial training.
Creating an Internal PR Campaign
New freight forwarder software is designed to enhance productivity, efficiency, and profitability. It also makes stakeholders’ lives easier. All of these are important factors for an internal PR campaign.
A more profitable company opens opportunities for higher income for everyone. In addition, employees must gain an understanding of how the software relates to their job specifically. An internal PR campaign will motivate stakeholders to use the software to its maximum benefit.
Announcing the Launch
When you launch the implementation, it is important to announce it to the stakeholders, so they can be involved. Holding a launch gives you an opportunity to show the positive outcomes of the software and its utilization for business goals. The more you establish the software’s value, the more support and time you will gain for its implementation.
Training and Support
New freight forwarder software does little good if employees are poorly trained on how to use it. Arranging seminars, meetings, and standard training sessions will create a smooth and progressive implementation. There are likely to be stakeholder questions and concerns, so be sure to make members of the implementation team available for ongoing support.
Conducting Regular Evaluation of the Software
Post implementation, it is important to institute a regular evaluation plan for the software. This plan needs to address whether the implementation has gone according to expectations. Also, the effectiveness of the software must be measured. For example, has it resulted in more positive workflow outputs? In addition, employee success in using the software needs regular evaluation.
Freight forwarder software is changing the way business is done. The advances it brings make adopters more competitive and increase the level of service they offer. By constructing a strong implementation program, the process of change maintains business continuity, stakeholders jump on board, and the software is used to its maximum value.
CSA Software offers World Class Freight Forwarding Software that offers solutions for freight forwarders around the globe. Take your freight business to the next level by upgrading your current transportation management system or implementing a new one. Call for your Free Demo today!