FREQUENTLY ASKED QUESTIONS
Q. What products does CSA Software offer?
A. CSA Software provides Cloud-based, end to end freight management software solutions that run every aspect of a domestic or international freight business utilizing the latest in Microsoft technologies. See our “Products” page for a complete list.
Q. So why should we do business with CSA Software?
A. Because not only do we offer the best product in the industry – we also care about our relationships. We have assisted many of our customers above and beyond the call of duty and helped them through difficult times. We have helped a number of start up organizations find their place in the industry. We are as concerned with the relationship as much as we are the product. Our customers know that we have their back! That is what makes us different.
Q. How long have you been around?
A. Over 35 years.
Q. Who are your customers?
A. CSA’s customers range in size from one to several hundred users. Our customers are experts in all areas of the transportation and logistics industry, from domestic and international freight forwarding, to warehousing and total logistics.
Q. How do your products compare to those from other freight forwarding software providers?
A. CSA Software’s resources and capabilities allow us to have the competitive advantage over our competitors. Not only do we have over 35 years of freight forwarding software development experience, but our customer base, and our industry experienced staff’s knowledge allow us to stay on the forefront of the transportation industry trends. The combination of cutting edge technical and industry expertise makes our software much more powerful than our competitors
Q. I think I might have previously used CSA’s older version, Air-Trak. What’s different about your new product World Trak?
A. First of all, the technology utilized to develop World-Trak is completely different. It is state of the art Cloud-based technology. Because it is Cloud-based, the hardware and software requirements are much less costly. In fact, the technology is so flexible, that we can easily offer you the ability to install it on your own server, or on the “cloud”, whichever makes more sense for you.
World-Trak was a complete re-design from start to finish. We took a long look at our popular Air-Trak product and asked ourselves how we could make it even better. World-Trak truly offers a simple, but effective way to handle all modes of transportation for your clients.
World-Trak takes a big step forward when it comes to handling ground shipments. If you were using Air-Trak you might have found it somewhat difficult to handle LTL and Truckload transactions. World-Trak offers a state-of-the art LTL rating and booking engine, a fully functional Truckload Brokerage system and an extensive International system in addition to the domestic freight forwarding functionality you have relied on for years.
Q. What kind of customer support do you offer?
A. First of all, our support team is a highly capable group who care deeply about our customers. They provide in-depth and personalized customer support, which sets us apart from the typical software company. Our in-house designers and specialists spend a significant amount of time working with customers to maximize the capabilities of CSA Software Products for their unique usage. We also have, over the years, used input from customers to shape new versions and capabilities of our software.
Q. What is the learning curve to use World-Trak?
A. CSA Software is intended to be very easy to use, because our founder, Chuck Schubert, found other software providers’ solutions to be exceedingly complex and difficult to use. It is a very unique blend of ease of use and technical functionality. .Some customers have told us they are up and running with CSA in a matter of days or even less out of the box once training is completed.
Q. How often do you release new items?
A. We have major releases every 12-18 months with other updates provided several times yearly.
Q. As a current user, do I receive updates of the CSA Products?
A. All customers receive updates in addition to the telephone and electronic customer support provided.
Q. What interfaces do you provide with other vendors?
A. CSA’s software has multiple electronic interfaces (see add on interfaces page), that will help you easily communicate with your trading partners and thus speed productivity and shipment transit time. With CSA’s Cloud- based technology, we can easily develop any additional interfaces that you may require.
For the past 27 years, CSA has been more than just a software company… they have been a partner. As demands within the freight forwarding industry continuously change, CSA takes a vested interest in our concerns, challenges and goals. CSA has been committed to providing AFP Global Logistics with the customer service, training and communication essential to meeting our goals and that of our customers.
Cathy Moon – AFP Global Logistics
CSA's World Trak has been instrumental in helping Saturn’s tremendous growth over the years. We strongly feel that World Traks state of the art technology is a game changer with our customers and competitors. CSA Software has allowed Saturn Freight Systems to accomplish our all of our goals over the past several years.
Guy Stark – Saturn Freight Systems
CSA is an integral partner in the success of NGT. CSA goes above and beyond the call of duty and hones in on what our needs are in order to keep us running smoothly. We look forward to a long and continued relationship with CSA.
Andrea Nicholson - NextGen Transportation
The World-Trak system is intuitive and flexible and CSA will adjust it to meet our unique needs.
Nick Schubert – Estes Final Mile
CSA has fantastic customer support!
Bernard Quandt – Diligent Delivery
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