Freight forwarding software is the mechanism through which freight companies manage cargo receipt, storage, and delivery of goods in real time. It utilizes data, documentation, and other data points to move shipments via land, sea, and air. But how can it help your business? Freight forwarding businesses need a form of documentation and communication. They require intelligent reporting and tracking.

Freight forwarding software can take a lot of headaches out of the situation for you.

There’s a lot of benefits to freight forwarding software. Not only in data, analytics, and tracking but also in the level of customer service and transparency you can provide your customers. A good freight forwarding software equates to productivity and efficiency across your business. It’s not a one-benefit product but a way to completely reshape your business.

Below are some ways that freight forwarding software can help and transform your business to be the best possible version of itself


First and foremost, the reporting in freight forwarding software saves time. It truncates labor-intensive processes, freeing up your employees to have more time during the day to complete other tasks. This reduces your need to hire more bodies when the existing employees have better time management capabilities thanks to software enhancements.

Customer Service

You’re ultimately in this business for your customers. You’re providing goods and services and doing that effectively is what will keep you in business in the long run. That’s why the customer service capabilities of your freight forwarding software can’t be ignored. The tracking isn’t just for your back-end, your customers can track their shipments in real time, respond to delays, and get on the phone easy with necessary parties.


Your record keeping, tracking, and accounting can all be overhauled and upgraded through freight forwarding software. This means streamlined invoice entries, payroll solutions, expense reporting, and sales analysis. You also have visible metrics for increased profitability and ease of bill entry. It can, in short, completely revitalize and make easier the way you do business.

Related Questions

Can this software eliminate the possibility of human errors?

Human error is always going to loom over any business or endeavor. But freight forwarding software can help lessen the chances of human error by automating many processes and taking them out of human hands. We can’t guarantee nothing will go wrong but the chances of it happening go down.

What is the framework of the software?

You have a couple options. There is web-based software that requires no installation and is used on subscription as a third-party asset to your company. There is cloud-based freight software (data storage) to eliminate the need for physical hard drives. You can also integrate your software into your hardware and systems and make it part of your computing.

Freight forwarding software can help you tremendously in all aspects of your freight forwarding business so do your research and take your transportation business to the next level.

CSA Software offers the best freight forwarding software products in the industry. Our resources and capabilities allow us to have the competitive advantage over our competitors. With over 35 years of freight forwarding software development experience, we are at the forefront of the transportation industry trends.

Our products include Account Trak (operational TMS), Web-Trak (shipment management portal), LTL Trak (software for LTL shipments), WMS-Trak (warehouse management software), QuickBooks (accounting for freight forwarders), EDI (electronic connectivity) services, and much more. Call us today for your Free Software Demo!