Advancing technologies are changing the way we do business. Automation enhances efficiencies and opens doors for new business across the freight forwarding industry, giving those with the latest software a competitive advantage. As a result, thriving in the freight forwarder business requires answering the question:
How do you know when you need upgraded freight forwarder software?
Sign #1: Your Employees Spend Too Much Time on Administrative Tasks
Are your employees still spending hours each week on administrative tasks that can be automated? If so, you need updated freight forwarder software.
In previous eras, freight forwarder company employees had little choice but to devote much of their working time to requesting vendor quotes, shopping rates, writing orders, and tracking shipments. When all these activities required a human being working on the computer and phone, this was the state of all freight forwarders. Administrative work was a necessary cost of doing business.
Though these functions remain a part of the business, freight forwarder software now exists to perform these tasks without employees guiding the process the entire way through. Instead, state-of-the-art freight forwarder software automates quotes, uses AI to comparison shop, writes orders, and allows customers to track their shipments via integrated IT systems.
These capabilities eliminate hours of employee work each week for a fraction of the cost of payroll. Even better, automated software works 24/7, is never sick, and takes no holidays. Your business keeps humming along while you trim expenses.
Automation provides a competitive advantage to freight forwarders that employ the latest software. Lower expenses allow them to quote more competitively, increase margins, and gain increased liquidity and security. In addition, customers love the speedy service.
Sign #2: Your Company Offers No or Slow Real-Time Tracking
Outmoded technologies leave you in the competition’s dust. With the economy picking up on signs of the pandemic’s nearing end, customers are ramping up orders and have no time to waste. They need the capability to track orders at any time and know immediately if there is a delay, such as a bottleneck due to weather.
In the old days, knowing precisely where freight was at a particular time was impossible. Now, by utilizing the newest freight forwarder software, freight forwarders see the location and status of each order. For less tech-inclined clients, customer service agents can track orders for them on a live display. Clients who have embraced new technologies can track orders themselves via integrated portals.
In addition, customer service staff receive automatic notifications whenever the tracking system detects a delay. They can then intervene immediately, providing proactive customer service that enhances your company’s reputation.
Sign #3: Your Employees Must Still Perform Recurring Manual Dispatch
With state-of-the-art freight forwarder software, you need not manually track dispatch requests or recurring dispatch orders. The software saves all recurring orders and then automatically dispatches drivers when recurring orders come due. Online dispatch is also available.
Sign #4: No Automatic Bill Entry
New freight forwarder software offers automated bill entry, saving a tremendous amount of accounting labor. Automated bill entry works for all types of bills. Records are stored electronically, saving paper and space. This provides the additional benefit of keeping confidential information safe from loss, theft, or accidental destruction.
Sign #5: Your Company Has Fallen Behind the Metrics Curve
Updated freight forwarder software contains built-in metrics programs that help companies improve efficiency, boost sales, and provide top-level customer service. By employing artificial intelligence and machine learning to analyze operations and identify areas of improvement, the software discovers opportunities to reduce costs and increase revenue. For example, management can run reports showing financial data for specific operations, such as labor costs. The software also generates reports that show the overall status of business operations or drill down on specific areas.
Sign #6: Accounting Remains Siloed
In the old days, departments were siloed. This came as a big disadvantage because it made it difficult for upper management to gain a holistic view of the organization. With various departments operating without understanding how other parts of the business functioned, the oars often moved in competing directions. A way to unify operations was sorely needed.
Freight forwarding software integrates the accounting department with the rest of the business. Accounting departments benefit because they can access all financial data without switching back and forth between systems. Integrated functions include invoicing, accounts payable, payroll, vehicle maintenance, driver settlement logs, claims, and many more.
The latest freight forwarder software products have changed the industry landscape. Organizations are now leaner and provide enhanced customer service. For those with the newest freight forwarder software, this provides a golden opportunity to increase profits.
Questions on upgrading your freight software or are looking into a Transportation Management System? CSA Software can help. We are a developer of state of the art, Cloud-based software solutions for freight forwarding, transportation management, air freight, ocean freight, and logistics organizations for over 35 years. Call and speak to a specialist today about your Free Demo!