If you’re finding it difficult to efficiently manage your customer’s inventory, a Warehouse Management System (WMS) can be a valuable tool for your freight forwarding business.

So what is WMS software and how it can help your business?

In short, WMS software efficiently tracks the receipt, storage, and shipment of your customers’ products.

Do you want to automate your warehouse to save you—and your customers—time and money? If so, WMS software is the perfect solution. Let’s find out why!

What is WMS Software?

Technological advances in the freight forwarding industry in recent years have made it imperative for freight forwarders to implement software solutions that fit the needs of their business and customers. WMS software is no exception.

Whether you need a basic WMS for a small operation or a complex solution for a large enterprise, today’s innovative WMS software vendors offer a range of custom options for freight forwarders. Regardless of the WMS software you choose, implementing a WMS can:

• Improve Inventory Accuracy and Visibility
• Improve Flexibility and Responsiveness
• Enhance Customer Service
• Decrease Picking and Shipping Errors
• Decrease Labor Costs
• Manage Activities (Orders, Shipments, Receipts, and the Movement of Goods)
• Simplify Reporting Processes

Most WMS software solutions allow freight forwarders and their customers to see exactly what inventory is available and make shipping requests. Some vendors offer the option to integrate WMS software with other cloud-based freight forwarding software products.

Let’s take a closer look at a few of these benefits.

Inventory Visibility

One of the most important components of a WMS is inventory visibility. With advanced WMS software, you and your customers have access to real-time data on all inventory in the warehouse through barcoding, RFID tagging, and serial numbers. This allows for tracking of items when they enter the warehouse, their movements through the warehouse, and transportation of items from the warehouse to another location.

Inbound and Outbound Optimization

Most WMS software includes an inbound planning tool to help with scheduling, put-away management, and more. These tools allow you and your customers to select the best day—and time of day—to schedule a shipment based on the availability of warehouse employees and equipment.

For outbound operations, WMS software uses numerous algorithms to find the most efficient route for picking materials. The software makes it possible for the user to zone, batch, or wave pick, which reduces warehouse traffic.

Labor Management

A decrease in labor costs is a win-win for both you and your customers. WMS software can create warehouse employee schedules and assign tasks to employees based on skill level, proximity, and other tasks. A WMS with labor forecasting and KPI capabilities allows warehouse managers to staff appropriately, track employee performance, and make necessary improvements.

Accounting Systems

When choosing a WMS, you’re likely to find that the software either has an incorporated accounting system or the ability to integrate with a third-party application. This allows access to accounting functions such as:

• Customer Invoicing
• Transportation Cost Approval
• Sales and Agency Commissions
• Shipment and Operation Profitability Analysis
• Check Writing
• Financial Statements
• Accounts Receivable and Collections
• Non-Transportation Accounts Payable

Software Improvements and Updates

With technology advancing more rapidly than ever, freight forwarders need to have access to the latest improvements and updates to stay ahead of the competition. A good WMS software vendor will introduce new features regularly to ensure that your business follows the industry’s best practices. With a cloud-based WMS, receiving updates and new features is even easier since they are added to the system automatically.


When it comes to security, WMS software can handle everything from reducing employee theft to safeguarding company secrets. Most WMS solutions require warehouse employees to login to designated accounts to enter transactions. If an issue arises, each transaction is connected to a specific employee. WMS software can also limit access to reports to make sure that employees only have access to the information they need to perform their job duties.

Customer Relations

As a freight forwarder, it’s imperative to have a good relationship with your customers. Advanced WMS solutions are designed to help you build your reputation while putting your customers first. Once implemented, your customers will experience faster delivery times, fewer inaccuracies—and higher satisfaction.

WMS software blends form and function to keep your freight forwarding business ahead of the competition. With consistent advancements in technology, an up-to-date WMS will help you perform more efficiently, reduce costs, and improve the relationships with your customers.

CSA Software offers custom software solutions for all facets of freight forwarding, transportation management, ocean freight, air freight and more. We utilize the latest in Microsoft Technologies staying up to date and continuously improving our products. Contact us today for your Free Demo!