In the past few years, cloud computing has evolved so rapidly it’s already become part of standard business operating procedures and an easily recognizable term in the business lexicon. The advances that result from the ability to run networks from offsite servers has opened a host of opportunities for freight forwarders.
Freight forwarders can utilize the cloud to enhance customer service, increase efficiencies and free employees from rote tasks.
Because most freight forwarders have little room to house IT hardware and are not suited for employing large IT staffs, cloud-based software managed by a hosting company provides the most practical solution. The hosting company manages the network and handles everything from upgrades to technical glitches. When dealing with a rapidly evolving technology, it always makes sense to partner with a provider that can deliver access to sophisticated networks while reducing the cost and time involved with self-implementation.
Freight Forwarder Software Continues to Play a Larger Role in the Industry
The speed of business continues to accelerate, increasing the demand on freight forwarders for faster deliveries. As competition heats up, meeting delivery expectations becomes more important and more difficult. Freight forwarder software makes it possible to meet and exceed these expectations through enhanced efficiencies. The early adopters of freight forwarder software have been able to surge ahead of the competition by offering faster deliveries made possible through the automation of labor-intensive processes.
Customers benefit not just from shorter delivery windows but also from the lower prices the early adopters are able to extend because of increased efficiencies. The time saved can be devoted to tasks that enhance revenue, such as business development.
Benefits of Cloud-Based Software
Freight forwarders possess unique skills that benefit their clients, but most of these skills are not in the area of IT. Having to deal with technical issues, including security breaches and upgrades, takes staff away from the work this is most needed. Moving to a cloud-based system allows employees to focus on what they do best.
The days of depending on internal networks are fast receding. More and more companies are cutting the cord. They understand that the new era has arrived. Cloud-computing technology allows for work to be completed from any location, and that results in a boost in productivity.
Remote access also allows for superior customer service. Employees can fix problems from various locations, preventing needless delays in responding to dynamic situations. Internal collaboration also becomes more productive, so teams can work efficiently to complete projects. Many cloud computing programs also provide direct communication with clients and internal customers, saving time and enhancing results.
The last thing freight forwarders want is a technical problem that inhibits operations. With self-implemented systems, ensuring against this risk requires an expensive IT department. By contracting with a cloud computing company, this cost burden is removed from the company, allowing for higher profitability.
In addition, hiring a hosting company reduces the need for technological infrastructure. Because the server is located offsite, technology costs are minimized.
Security and File Recovery
No company is safe from hackers in this day and age. Attacks come from across the globe, and hackers are constantly developing new ways to breach data systems. Self-implemented systems require the creation of your own security protocols, an expensive process that leaves much to chance. By hiring a hosting company, freight forwarders gain expert cyber protection and reduce their liability for cyber intrusions.
The ability to obtain professional level cybersecurity protection for a low cost also helps smaller businesses. Many freight forwarder companies are on the small side and need to keep costs low. By adopting a cloud-based system, they can achieve the technological level of larger companies.
The freight forwarder business is in the process of being altered by technology. As technological advances continue, adoption will become even more important. By switching to a cloud-based system now, freight forwarders can be assured of staying ahead of the technology loop while also reigning in their costs.
Cloud-based freight forwarder systems pay for themselves. By enhancing customer service, simplifying internal communications and outsourcing complex IT functions, freight forwarders leap ahead of the competition while also improving internal processes. The end result is higher profitability.
CSA Software is a developer of state of the art, cloud-based software solutions for freight forwarding, transportation management, air freight, ocean freight, and logistics organizations. Our complete freight management software solutions are designed to run every aspect of a freight business that are easy enough for a small transportation company yet comprehensive enough for advanced global organizations. Contact us today for your Free Software Demo!